Visibility
See every case. Across every partner. In real time.
Stop chasing partners for updates. Live status across the whole network — claims, parts, deliveries, customers — all in one place.
The reality
Your team spends more time chasing partners than fixing problems.
Half a dozen partners. Half a dozen systems. Status comes by email, if it comes at all. By the time you hear about a delay, the customer already has — and they're angrier than you are.
What changes with PartnerFlow
One live view. Every partner. Every case.
PartnerFlow gives you and your partners the same screen. Cases update in real time. SLAs run live. Customers see exactly where their job is. Nobody has to ask.
Where the visibility comes from
Live Service Records
Every job is a Service Record with a structured state machine. Open, in progress, awaiting parts, awaiting approval, complete — visible to brand, partner, and customer the second it changes.
Customer Portal
Customers track progress themselves. Self-serve approvals on estimates and delivery slots. Inbound calls drop. Trust goes up.
Network-level analytics
SLA compliance, turnaround times, solution mix, partner-by-partner performance — all measurable, all comparable, all in real time.
What changes when you can see everything
- Catch delays before customers do — escalations land in seconds, not days
- Cut inbound 'where is my repair?' tickets — the customer can already see
- Compare partners on real numbers, not anecdotes
- Audits become a click, not a project
Features that deliver this
Stop chasing partners for updates.
Get the live view of your service network.